The two Australia Post practices hurting small business owners
Anaita calls out Australia Post for taking no responsibility when parcels get lost, leaving the brand to resend the package and absorb customer anger, and for charging more when businesses use their own packaging instead of Australia Post's. She argues this monopoly behavior is anti-competitive and negatively impacts small businesses.
The lessons
Factor lost-parcel risk into your shipping policy since the carrier won't take responsibility
Check if using your own packaging costs more with your carrier before switching for sustainability
Transcript
two of the biggest scams in Australia are being done by the same company and because this company is basically a monopoly nothing is being done so the company is Australia Post and let me tell you the two things that they're doing that are just so ridiculous and actually really negatively affect small business owners first thing is that if your parcel gets lost if you're shipping something to a customer and that gets lost Australia Post has no responsibility it comes back to the brand the customer gets angry at the brand even though the brand has done its job Australia Post you can put in your little complaint but it goes nowhere and it's the brand that has to resent that package the second scam is that they charge a shit ton more money if you use your own packaging even if it's sustainable and you don't use theirs you could have the same weight the same size but if you're using your own they'll charge you more this is so right for a triple C but nothing will be done
