Why Australia Post's shipping pricing is unfair to small businesses
Anaita reacts to a business owner exposing how Australia Post charges different fees for the same parcel depending on packaging used, and criticizes their monopoly-driven pricing and lack of accountability for lost parcels. She reveals that switching to other carriers through a shipping aggregator saved her business over $10,000 in a single month.
The lessons
Compare your shipping costs across carriers, using a prepaid satchel versus your own packaging can change your fee significantly
Don't assume your main carrier is your cheapest option, a shipping aggregator can save you thousands per month
Know that if a parcel is lost, some carriers will push liability and costs back onto you unless you paid for insurance
Transcript
I absolutely love this video and I can't wait for part 2. This business owner from the Paddington Pantry has intentionally overpaid for one and underpaid for another parcel. Same parcel, same products going into it, and she knows for a fact that she is going to get a fee for underpaying, but she's not gonna hear back from Australia Post about overpay. I feel like I've said this 1,000 times, but Australia Post is one of the most unfair pricing systems I've ever seen.
And they can get away with being like this because they essentially have a monopoly over the shipping system in Australia. The way that they're greedy is that if you send something in their prepaid satchel, the same product, same weight, same size, you'll get charged one fee. If you use your own packaging and it's the same product, same weight, same size, everything is the same. You tape it down to make sure it's The same, you get charged sometimes double what you pay.
Not only that, but if you send a parcel to a customer and it gets lost, it's not their fault, it's the brand's fault. The customer will go to the brand and blame the brand. The brand will have to pay for another shipment, another cost of goods. And Australia Post says, well, you didn't pay for insurance.
And because you didn't do that, we don't, when we don't have to do our job properly because you didn't pay that extra amount. So what am I paying for? I paid you to get my parcel from point a to point B, but then you also want me to pay extra just so that you can do your job. The greediness of it all is why we have stopped using Australia Post for, for a lot of our shipment.
We have you started using other carriers. And we do that through a shipping aggregator. Not only has it been better for us, but we've actually saved a lot of money, like I'm talking over $10,000 in the last month.
